If you can't find answers to your questions here, email us (firstname.lastname@example.org) or call the Recreation Customer Service Centre during business hours (Mon-Fri 8:30 am - 4:30 pm) at
905-615-4100 and we will be happy to assist you.
Bookmarking your courses
Bookmarking makes it easier to organize your program options.
Share courses with friends & family
Drop In Calendar view (default when selecting “Drop In Program”)
Drop In List view (alternative drop in view)
Bookmarking your drop in programs
Bookmarking makes it easier to organize your program options.
Share courses with friends & family
2. Is this system secure?
We have taken many steps to ensure the security of your transaction. Some of these steps involved adopting industry standards and some steps were designed in-house by technical specialists. You will see the "padlock" symbol indicating that your data is secure. This symbol is located at the bottom of the page. This system employs encryption similar to banks, the highest form of encryption generally available to the public.
See details outlined in our Privacy Statement.
1. What are "Client Barcodes" and "Family PINs" and how can I get them?
Every member of your family has their own individual Barcode that identifies them in the system. However, there is only ONE Personal Identification Number (PIN) that is shared by your family members that allows you to log on to the system. Your PIN should be kept confidential and can be changed by going to My Account link in the top navigation.
If you have never registered for a course before and you would like a Client Barcode and Family PIN, please complete our signup application.
2. I forgot my Client Barcodes and/or PINs. What should I do now?
If your email address is in our database, you can click on the "I forgot my Client Barcode or Family PIN" link under the "My Account" tab where you log into the system. Only the Main Contact's Barcode and Family PIN number will be e-mailed to you to access your family account. You can select any family member to register from the drop-down list under "My Basket" tab. If you do not receive your access codes, you may need to add our e-mail address email@example.com to your frequent contacts e-mail or "safe list" to obtain their delivery. Or, if your email address is not recognized, you will receive a message that we were unable to email the information to you, and you should call the Customer Service Centre during business hours at 905-615-4100 or email us the Main Contact's e-mail address to be added. Be sure to include your name, home phone number and address. We ask you call our office (905-615-4100) to verify we are talking to the right person and you are able to verbally provide your log-in information. Or you may visit your local community centre and obtain your client barcode and PIN in person.
3. I am a Non-Resident; do I qualify for access codes?
Non-residents are eligible to register through the Internet. There is, an additional $10.00 fee per course per person and registration is available 10 days after the first day of registrations.
4. I signed into my account with a family member's Client Barcode instead of mine (main contact). What happens?
It does not matter which Barcode you use to enter the system. These numbers are to ensure that you have the correct family account. When you "add" an activity to your basket, select the correct family member you wish to register. If you have signed in and registered using another family member's Barcode, the receipt and payment will go through under the name of the Main Contact.
1. I would like to add one or more family members to my account. How do I do this?
If you are adding a family member and require a barcode, log-in to your account, select "My Account", then select "Add new registrant." 2. I would like to change my mailing or e-mail address. How can I do this? In order to change your mailing or e-mail address in the system, please log-in your account and select "My Account" from the toolbar.
3. How can I print a receipt?
If you need to print an official receipt, log-in, select "My Account", select the History button beside the client for which you would like a receipt and select the E-Mail Receipt button and it will automatically be e-mailed to the e-mail address noted on your account.
Note: This will only apply if you have an e-mail address in our database. To verify, go to My Account, select the Details button beside the Main Contact (noted as MC). If one does not exist, or needs to be updated, please refer to the question #2. Receipts can only be printed prior to the end of the registration session or as long as the session is "active". If the session is no longer active, please contact the Customer Service Centre as an administration fee will apply.
4. What e-mail address should my family provide for Active Mississauga?
Only the e-mail address of the Main Contact is logged into the system. This enables the account holder to control who has access to the family PIN with the "I Forgot My PIN & Barcode" function.
5. I would like to find out more information about your Refund Policy.
To find out more, click here.
Note: Most Aquatic courses have a long response time therefore we recommend you select a specific facility using the search filters before performing a keyword search.
3. How can I tell if a course is available or if I have been Waitlisted?
When searching for a course, before adding it to your basket, there will either be an Register or Waitlist button. On rare occasions, clients may simultaneously select Register to register for the last available spot for the same course. If this occurs, the unsuccessful client(s) will automatically be waitlisted. When viewing My Basket, check to see if a course fee appears under the Fee column, indicating that you are registered, or if the word Waitlist appears, indicating the course is full and that you have been waitlisted.
4. How can I verify/see what courses my family members are currently registered in?
Log-in, select "My Account". Click on History for each family member or All Clients to see details of current registrations.
5. How do I register a child/person from another family?
If you are registering and paying for a child from another family, the child/person will have to be added to your family account. Please call the Customer Service Centre at 905-615-4100 or see one of the Customer Service Staff at your local community centre.
6. How will I know if a spot becomes available after I have waitlisted?
As positions constantly change on waitlists, we cannot confirm your waitlist position due to transfers and cancellations. However, a confirmation will be emailed to you indicating the participant that has been waitlisted. If a spot should become available due to another person cancelling or transferring out of the class, you will receive an email from the Customer Service Centre. At that time you can decide whether to take or decline the spot. You must accept the space before the end of the next business day by either calling the Customer Service Centre or by visiting your local community centre.
7. How can I find out my position on the Waitlist?
We are not permitted to confirm your present waitlist position as positions constantly change due to transfers and cancellations. However, you may register in another class and on the chance your waitlisted course becomes available, you will be contacted to confirm if you wish to be transferred back to your original preference - as long as it is before the start of the second class. No fees will be charged for doing this.
8. What is the procedure for registering if a participant is the incorrect age?
The system will not allow you to register if the participant does not meet the required age at the start of the program. Since a signed registration form is required by you with a method of payment, please complete the registration form online and drop it off at any community centre. Please note that some registration forms may require special authorization.
10. How do I withdraw from a course? (See Refund Policy)
11. How do I transfer to another course?
12. How do I cancel a post-dated payment for a day camp registration?
If you have submitted post-dated cheque payments for upcoming Day camp programs and have to cancel or modify your registration, please contact the Customer Service Centre at 905-615-4100. If paid by credit card, payments automatically cancel when you withdraw from the program. (Note: Withdrawals may only occur 5 or more calendar days before the start of a program).
13. How can I post-date a payment and for which courses?
Post-dated payments are only accepted for week-long, full day summer camp programs and programs that are at least 8 weeks in length and cost $50 or more. Payments are due on June 1st for all July fees and on July 1st for all August fees.
How do I purchase a membership online?
To register for a membership you will have to have an account with the City of Mississauga Recreation Department If you have registered for any programs, rented a facility, or held a membership you will already have an existing account.
Can I purchase a discounted membership online?
No, memberships that are eligible to receive a discount must be purchased in person at your local Community Centre. To be eligible for discounts, customers must provide documentation and staff verification is required.
Can I renew my membership online?
Yes, you can renew your membership online. When you purchase your new membership the start date will begin the day after your current membership expires.
How do I withdraw or transfer my membership?
Requests to withdraw or transfer your membership must be completed in person at your local Community Centre or by calling the Customer Service Centre at 905-615-4100 press Option “1”. The effective date of the withdrawal is the date the notice is received by the City, regardless of the date the participant stopped attending. Refunds are prorated and subject to an Administration Fee.
Where do I pick up my membership card?
For memberships purchased online, photo cards can only be picked up at your local Community Centre. For locations click here
Can I use my Active Assist funds to purchase my membership?
Yes, you can use any portion of your Active Assist funds to purchase a membership; however you will not be credited for any Registrations, Withdrawals or Transfers performed outside of the effective dates of your subsidy.