Welcome to Active Mississauga

Instructions on Use & Frequently Asked Questions
Last updated: August 30, 2018

If you can't find answers to your questions here, email us (rec.info@mississauga.ca) or call the Recreation Customer Service Centre during business hours (Mon-Fri 8:30 am - 4:30 pm) at 905-615-4100 and we will be happy to assist you.


*NEW LOCATION*
Recreation Customer Service Centre
Paramount Fine Foods Centre
5600 Rose Cherry Place (North Building)

Video Tutorials

How to Find a Registered Program
How to Filter Programs
How to Bookmark Programs
How to Register for Programs

Instructions on how to use ActiveMississauga.ca

Find a Registered Program

ActiveMississauga.ca is a new online tool to search, select, bookmark and register for recreation programs and activities. This mobile friendly search tool is designed to help you set your schedule with features such as type of activity, age, location, day of the week and more.

To get started:

  • This page shows the various activity types.
  • Select an activity type or search by program name, keyword or program barcode in the Search Options box and click search.
  • Narrow your search using the age, day, type, location and season active filters under the Search Options box.
1. Filter by age group
  • Type age in the white box and click the "+" symbol or press enter on your keyboard.
  • To add multiply age options, fill in the white box again and click the "+" symbol or enter on your keyboard.
  • To remove an age(s), under Active Filters, click on the "x" on the right of the selected age.
  • To close the filter, click the "x" beside filter name.
2. Filter by day
  • Select one or multiple days.
  • To remove a day (s), check under the Active Filters title and click on the "x" on your right of the selected day.
  • To close the filter, click the "x" beside filter name.
3. Filter by type
  • Select one or more program sections from the type drop-down box.
  • To remove a program type, under Active Filters, click on the "x" to the right of the selected program type.
  • To close the filter, click the "x" beside filter name.
4. Filter by location
  • Select specific location from the location drop-down box.
  • To remove a location, under Active filters, click on the "x" to the right of that location.
  • To close the filter, click the "x" beside filter name.
5. Filter by season
  • Select season from the drop-down box. (Note: only seasons open for registration will display program and activity information.)
  • To remove a season, under Active Filters, click on the "x" to the right of the season.
  • To close the filter, click the "x" beside filter name.
6. View your results
  • Once you've made your selections, view results found on the left hand side of the search option box (number of results found according to your search criteria will be displayed above the program descriptions.)
  • To further sort your selections, click on the "sort results by" button on the top left hand side of your screen above the programs title bar.
  • At any point you may refine your results by clicking on any of the filter search options.
7. For full program details and to register
  • Each course has a +details button. Click on it to display full program details.
  • By clicking the register button, you will go to the registration section where you may add this course to your cart.
  • When you click on the add button, a pop up screen will instruct you to fill in your client barcode and PIN number. You will need a credit card to complete your online registration.
  • If you do not have a Recreation Account, please see PINs and Barcodes by clicking on "My Account" in the bar above programs. Follow the instructions to sign up for a Client Barcode and Family PIN.
  • Some courses are unavailable for online registration. If online registration is not available for the course you wish to register in, or if you are having difficulty with online registration, you may call 905-615-4100 during the following times: Monday to Friday 8:30 a.m. to 4:30 p.m.

Bookmarking your courses

Bookmarking makes it easier to organize your program options.

  • Beside the "register" button in the full program description box, you will see Bookmark
  • By clicking on "bookmark" you will be able to sign in with Google+, Facebook or Twitter to save your bookmarks - which will then be available across devices.
  • If you choose not to sign in with any of these options, choose No Thanks. You will still be able to bookmark your choices until you log out of the system or register (they will not be kept for you unless you sign in with Google+, Facebook or Twitter)
  • To view courses you have bookmarked, click on You have # bookmark on the top bar.
  • If you decide to remove a course from your selection, click on the green checkmark in the course box.

Share courses with friends & family

  • In the right hand corner on the full course description you will see a blue f share button.
  • You may email the details of the courses you have bookmarked by clicking on the email button.

Find a Drop In Program

Find daily drop in activities on activemississauga.ca to set your schedule. Its a mobile friendly search tool designed to help you with features such as type of activity, age, location, day of the week and more.

Drop In Calendar view (default when selecting “Drop In Program”)

  • Under “Activity”, “Location” and “Day of Week” you can select an option.
  • At this point, selecting “Search Programs” will bring up a calendar view of all programs that match your search options over the next 6 days.
  • Once displayed, this can be narrowed to an individual location or particular program can be added to a bookmark list by clicking on the green circle in the lower right corner of the listing.

Drop In List view (alternative drop in view)

  • Click “List” located beside the headline, “Find a Drop In Program” at the top of the drop in page
  • You can narrow your search by using the options located on the right side of the page.
  • You can also use the keyword search field and press “search”

Bookmarking your drop in programs

Bookmarking makes it easier to organize your program options.

  • Beside the "register" button in the full program description box, you will see Bookmark
  • By clicking on "bookmark" you will be able to sign in with Google+, Facebook or Twitter to save your bookmarks - which will then be available across devices.
  • If you choose not to sign in with any of these options, choose No Thanks. You will still be able to bookmark your choices until you log out of the system or register (they will not be kept for you unless you sign in with Google+, Facebook or Twitter)
  • To view courses you have bookmarked, click on You have # bookmark on the top bar.
  • If you decide to remove a course from your selection, click on the green checkmark in the course box.

Share courses with friends & family

  • In the right hand corner on the full course description you will see a blue f share button.
  • You may email the details of the courses you have bookmarked by clicking on the email button.
  • FAQ

    Using activemississauga.ca

    1. What can I do on activemississauga.ca?
    You can use activemississauga.ca to search, select and register for programs, withdraw from courses, find city facilities and search for arena and gym times.

    2. Is this system secure?
    We have taken many steps to ensure the security of your transaction. Some of these steps involved adopting industry standards and some steps were designed in-house by technical specialists. You will see the "padlock" symbol indicating that your data is secure. This symbol is located at the bottom of the page. This system employs encryption similar to banks, the highest form of encryption generally available to the public.

    3. I don't feel comfortable using a credit card over the internet. Can I still use the system to register?
    You can make a payment to your account in person at the Customer Service Centre:

      *NEW LOCATION*
      Paramount Fine Foods Centre
      5600 Rose Cherry Place (North Building)

    or at any local community centre. Once the credit is applied to your account, you will be able to register and the cost of the registration will be deducted from the balance. A sufficient balance to cover the cost of your registration in full is required for registrations to be successfully completed.

    4. What is your privacy policy?
    See details outlined in our Privacy Statement.

    PINs and Barcodes

    PINs and Barcodes

    1. What are "Client Barcodes" and "Family PINs" and how can I get them?
    Every member of your family has their own individual Barcode that identifies them in the system. However, there is only ONE Personal Identification Number (PIN) that is shared by your family members that allows you to log on to the system. Your PIN should be kept confidential and can be changed by going to My Account link in the top navigation.

    If you have never registered for a course before and you would like a Client Barcode and Family PIN, please complete our signup application.

    2. I forgot my Client Barcodes and/or PINs. What should I do now?
    If your email address is in our database, you can click on the "I forgot my Client Barcode or Family PIN" link under the "My Account" tab where you log into the system. Only the Main Contact's Barcode and Family PIN number will be e-mailed to you to access your family account. You can select any family member to register from the drop-down list under "My Basket" tab. If you do not receive your access codes, you may need to add our e-mail address rec.info@mississauga.ca to your frequent contacts e-mail or "safe list" to obtain their delivery. Or, if your email address is not recognized, you will receive a message that we were unable to email the information to you, and you should call the Customer Service Centre during business hours at 905-615-4100 or email us the Main Contact's e-mail address to be added. Be sure to include your name, home phone number and address. We ask you call our office (905-615-4100) to verify we are talking to the right person and you are able to verbally provide your log-in information. Or you may visit your local community centre and obtain your client barcode and PIN in person.

    3. I am a Non-Resident; do I qualify for access codes?
    Non-residents are eligible to register through the Internet. There is, an additional $10.00 fee per course per person and registration is available 10 days after the first day of registrations.

    4. I signed into my account with a family member's Client Barcode instead of mine (main contact). What happens?
    It does not matter which Barcode you use to enter the system. These numbers are to ensure that you have the correct family account. When you "add" an activity to your basket, select the correct family member you wish to register. If you have signed in and registered using another family member's Barcode, the receipt and payment will go through under the name of the Main Contact.

    My Account

    1. I would like to add one or more family members to my account. How do I do this?
    If you are adding a family member and require a barcode, log-in to your account, select "My Account", then select "Add new registrant." 2. I would like to change my mailing or e-mail address. How can I do this? In order to change your mailing or e-mail address in the system, please log-in your account and select "My Account" from the toolbar.

    3. How can I print a receipt?
    If you need to print an official receipt, log-in, select "My Account", select the History button beside the client for which you would like a receipt and select the E-Mail Receipt button and it will automatically be e-mailed to the e-mail address noted on your account.

    Note: This will only apply if you have an e-mail address in our database. To verify, go to My Account, select the Details button beside the Main Contact (noted as MC). If one does not exist, or needs to be updated, please refer to the question #2. Receipts can only be printed prior to the end of the registration session or as long as the session is "active". If the session is no longer active, please contact the Customer Service Centre as an administration fee will apply.

    4. What e-mail address should my family provide for Active Mississauga?
    Only the e-mail address of the Main Contact is logged into the system. This enables the account holder to control who has access to the family PIN with the "I Forgot My PIN & Barcode" function.

    5. I would like to find out more information about your Refund Policy.
    To find out more, click here.

    6. What can I do if I am denied access to my Account?
    There are four reasons why you may have been locked out of your account:

    1. You entered 5 invalid logins to access your account (including trying to enter your PIN number in the Barcode area). Please contact the Customer Service Centre at 905-615-4100 to unlock your account.
    2. You ceased using the system for a period of a 10 minutes or longer. Please "refresh" the system and log back in.
    3. You registered for a course, did not "Go to Checkout" to complete the payment process and then ceased using the system for 10 minutes or longer. Please "refresh" and log back into the system. If you find that you still cannot re-register into the original course because it indicates the spot has been reserved, please either e-mail us, or contact the Customer Service Centre at 905-615-4100. It may take up to 4 hours to clear on its own.
    4. Your account may have been frozen by Customer Service Centre Accounting Staff. Please contact the Customer Service Centre at 905-615-4100.

    Registration

    1. If I do not know the course code, how do I search?
    To search, view and register for a course:

    1. Select "Registered Program" or "Drop in program" in the top navigation.
    2. Choose an area of interest listed on the left side of the screen OR
    3. Enter the name of the program or keywords in the "Search" box.

    Note: Most Aquatic courses have a long response time therefore we recommend you select a specific facility using the search filters before performing a keyword search.

    2. How do I register for a course?

    1. Search for programs by selecting the "Registered Program" (Refer to additional information under question #1 - If I do not know the course code, how do I search?)
    2. Bookmark your selection or use the Register button to move into the check-out system.
    3. Enter your Client Barcode and Family PIN.
    4. For each registration select the family member you wish to register from the Client Selection drop box.
    5. Once you have all your selected courses in your basket, proceed to the check-out system.

    3. How can I tell if a course is available or if I have been Waitlisted?
    When searching for a course, before adding it to your basket, there will either be an Register or Waitlist button. On rare occasions, clients may simultaneously select Register to register for the last available spot for the same course. If this occurs, the unsuccessful client(s) will automatically be waitlisted. When viewing My Basket, check to see if a course fee appears under the Fee column, indicating that you are registered, or if the word Waitlist appears, indicating the course is full and that you have been waitlisted.

    Please note:

    1. If you waitlist for a course, log out, and then later register (under a separate activemississauga.ca session) for the same course name (but a different course number) the waitlist position will automatically be deleted by the system. If you still wish to be waitlisted for that course, you must log back in and re-waitlist again.
    2. However, the above does not apply if you register first, log out, and then back in to waitlist.
    3. The above also does not apply if you register and waitlist within the same Active session.

    4. How can I verify/see what courses my family members are currently registered in?
    Log-in, select "My Account". Click on History for each family member or All Clients to see details of current registrations.

    5. How do I register a child/person from another family?
    If you are registering and paying for a child from another family, the child/person will have to be added to your family account. Please call the Customer Service Centre at 905-615-4100 or see one of the Customer Service Staff at your local community centre.

    6. How will I know if a spot becomes available after I have waitlisted?
    As positions constantly change on waitlists, we cannot confirm your waitlist position due to transfers and cancellations. However, a confirmation will be emailed to you indicating the participant that has been waitlisted. If a spot should become available due to another person cancelling or transferring out of the class, you will receive an email from the Customer Service Centre. At that time you can decide whether to take or decline the spot. You must accept the space before the end of the next business day by either calling the Customer Service Centre or by visiting your local community centre.

    7. How can I find out my position on the Waitlist?
    We are not permitted to confirm your present waitlist position as positions constantly change due to transfers and cancellations. However, you may register in another class and on the chance your waitlisted course becomes available, you will be contacted to confirm if you wish to be transferred back to your original preference - as long as it is before the start of the second class. No fees will be charged for doing this.

    8. What is the procedure for registering if a participant is the incorrect age?
    The system will not allow you to register if the participant does not meet the required age at the start of the program. Since a signed registration form is required by you with a method of payment, please complete the registration form online and drop it off at any community centre. Please note that some registration forms may require special authorization.

    9. Do I qualify for Older Adult activity fees?
    You can now use activemississauga.ca to register for the following approved Older Adult (65+) fee activities: Aquafitness, Deep End Aquafitness, Gentle Aquafitness and Adult & Teen Swimming Lessons (regular, not semi-private). This applies if you are set up as an 'Older Adult' [65+] in our database. If you are not, you will need to attend either the Customer Service Centre at:

      *NEW LOCATION*
      Paramount Fine Foods Centre
      5600 Rose Cherry Place (North Building)

    or any community centre with proof of age.

    10. How do I withdraw from a course? (See Refund Policy)

    1. Log-in using your Client Barcode & Family PIN.
    2. Click the History button beside the appropriate family member (or select All Clients).
    3. Make the desired withdrawals by clicking on the Withdraw button beside the applicable courses. (Note: Withdrawals may occur 5 or more calendar days before the start of a program).

    11. How do I transfer to another course?

    1. Search to ensure the course you wish to transfer to is available.
    2. Withdraw from original course by selecting My Account.
    3. Select History of the individual to be withdrawn.
    4. Withdraw from the course originally registered in (note: this can only be done 5 or more calendar days before the class start date). Your credit will be applied to the new course you have registered in (Note: if transferring in person at a centre or pool and the course has started, you will be charged for any classes that have passed.
    5. Enter new course code number and select the ADD button beside the course.
    6. Select client. (Refer to additional information under Question # 4 - How can I tell if a course is available or if I have been Waitlisted?)
    7. Select My Basket.
    8. Select Go to Checkout.
    9. Complete payment transaction (if new course fee is higher).

    12. How do I cancel a post-dated payment for a day camp registration?
    If you have submitted post-dated cheque payments for upcoming Day camp programs and have to cancel or modify your registration, please contact the Customer Service Centre at 905-615-4100. If paid by credit card, payments automatically cancel when you withdraw from the program. (Note: Withdrawals may only occur 5 or more calendar days before the start of a program).

    13. How can I post-date a payment and for which courses?
    Post-dated payments are only accepted for week-long, full day summer camp programs and programs that are at least 8 weeks in length and cost $50 or more. Payments are due on June 1st for all July fees and on July 1st for all August fees.

    Buying Memberships

    How do I purchase a membership online?
    To register for a membership you will have to have an account with the City of Mississauga Recreation Department If you have registered for any programs, rented a facility, or held a membership you will already have an existing account.

    • To check for an existing account: Click on My Account and Forgot Password
    • If you do not have an account: Click on My Account and then New User to create a new recreation account.
    1. Sign in with your Client Barcode and Family Pin
    2. Select the Membership Tab
    3. Select the type and length of membership you wish to purchase
    4. Choose the participant the membership is for
    5. Go to checkout and provide credit card information

    Can I purchase a discounted membership online?
    No, memberships that are eligible to receive a discount must be purchased in person at your local Community Centre. To be eligible for discounts, customers must provide documentation and staff verification is required.

    Can I renew my membership online?
    Yes, you can renew your membership online. When you purchase your new membership the start date will begin the day after your current membership expires.

    How do I withdraw or transfer my membership?
    Requests to withdraw or transfer your membership must be completed in person at your local Community Centre or by calling the Customer Service Centre at 905-615-4100 press Option “1”. The effective date of the withdrawal is the date the notice is received by the City, regardless of the date the participant stopped attending. Refunds are prorated and subject to an Administration Fee.

    Where do I pick up my membership card?
    For memberships purchased online, photo cards can only be picked up at your local Community Centre. For locations click here

    Can I use my Active Assist funds to purchase my membership?
    Yes, you can use any portion of your Active Assist funds to purchase a membership; however you will not be credited for any Registrations, Withdrawals or Transfers performed outside of the effective dates of your subsidy.